What is your guarantee and returns policy? (click to read more)
Oralift is a hygiene product and once it has been unsealed, you are unable to return it for safety reasons. If an Oralift kit is purchased from Amazon known for their returnable policies for most of the products they sell, Amazon also agrees that Oralift has to be non returnable.
The only exception to this is if the customer complies with the terms of our money back guarantee.
Oralift is a long established scientifically proven treatment with thousands of users worldwide.
The link below shows the paper written about Oralift published in the Open Dentistry Journal:
An Oralift trial was recently carried out by Cutest Ltd. The person in charge of the trial was the former President of the Society of Cosmetic Scientists. Here is the link to the trial Oralift l Read the science behind the anti-ageing treatment, Oralift
The research and reviews from experts about Oralift treatment speak for themselves.
The team behind Oralift prides itself on customer support and we are always more than happy to help anyone with any aspect of the treatment.
Our Returns, Cancellation and Guarantee terms are as follows:
- 8.1 Right to Cancel:
- 8.1.1 For hygiene reasons, once an Oralift kit has been opened by you it cannot be returned to us unless it is defective.
- 8.1.2 You have the right to cancel from the time you placed your order up to fourteen (14) calendar days from the date that you received the Oralift kit provided that this has not been opened and you have not downloaded and logged into the App. You do not need to provide a reason to cancel.
- 8.1.3 To exercise your right to cancel you must notify us immediately preferably by emailing us . You must provide us with a clear statement of your decision to cancel this contract.
- 8.1.4 If you have cancelled the contract and your order has already been shipped, you will have to pay for return postage. If you cancel and still receive an Oralift kit then this will need to be returned to us. You will be required to pay for postage to return the kit to us.
- 8.2 Effects of Cancellation:
- 8.2.1 If you cancel this contract in accordance with the provisions above, we will reimburse to you all payments received from you.
- 8.2.2 We will make the reimbursement to you without delay provided that we receive the Oralift kit unopened and unused.
- 8.2.3 We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
- 8.3 Returns for faulty or damaged Oralift Kits:
- 8.3.1 In the unlikely event that an Oralift kit arrives with you in a damaged condition or it has been tampered then please email us quoting your order reference code within five (5) business days from the date the Oralift kit has been delivered. If you notify us of the fault we will offer you the option of a full refund or replacement. Otherwise, the Oralift kit shall be deemed to have been delivered in good condition and that the delivery is accepted.
- 8.3.2 The products that you decide to return will remain at your own risk and we will own the agreed amounts until we credited you for these products.
- 8.4 Oralift guarantee: We give a money back guarantee if Oralift Ltd agrees with you that no changes are visible on your face after the initial four month wear period, provided the following conditions have been met:
- 8.4.1 The user would have to have used the Oralift device every third day for the required four month period.
- 8.4.2: All wear periods have to be recorded on the App on the day the device was worn.
- 8.4.3: Photographs( 6 views) have to be taken on the App before treatment, after two weeks, two months and four months after starting treatment.
- 8.4.4: Photographs have to be taken according to our guidelines in the “ Photographs” video.
- 8.4.5: If you experience any signs of overuse, these must be recorded on the App.
- 8.4.6: You must not have had or used any other anti aging treatment during the four month Oralift wear period.
- 8.4.7: All Touch Tests must have been done as directed on the Dashboard of the App
- 8.4.8: All Bi weekly questionnaires must have been submitted on the Dashboard of the App.