I can't complete onboarding because I think I have messed up moulding my device
In this circumstance, the next step is to send pictures of your moulded device to contact @oralift.com
We will look at the pictures and advise if a new device is necessary (usually things can be fixed).
If you prefer to go ahead and order a new device, a replacement can be purchased from the Store: https://oralift.com/shop/
Please remember, you can always book a Zoom Support appointment via the Store on the website if you would like help with fitting the new device.